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FAQ

Frequently Asked Questions


How can I view my order status?
To view the status of your order, you will need to create an account. The first time you visit Shop.Barkworthies.com and purchase an item, you will be asked if you would like to Register for an account during the Checkout process. From your account, you can track your Order Status and have immediate access to your previous orders. Simply log into your account and click on Orders to see your order details.
What is your shipping policy?

Within the 48 contiguous states, our flat rate shipping fee is $6.95 for orders up to $78.99. Orders of $79 or more qualify for Free Shipping. Orders are typically received between 1-5 days after shipping. However, this timeframe may vary depending on your location as Barkworthies is located on the East Coast. Here are some things to keep in mind: We do not ship on Saturdays, Sundays, or holidays. Large packages may experience longer delivery times depending on the shipment's destination. We will do our best to get your order to you on time, however Shop.Barkworthies.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

What is your AutoShip Program?

We offer AutoShip on all of our products at intervals that fit your dog’s needs. Never run out of their favorite chews again while saving money on your order. You will save 20% on your first AutoShip order, and 10% on every continuous order after. Visit our AutoShip Program to see the benefits of this program.

Why are you selling online?

Barkworthies proudly offers a diverse catalog of the highest quality treats and chews, and we strive to provide our customers with our best in class products. By offering our online store, our customers can now shop from the convenience of their own home. Our valued retail partners will continue to offer the full Barkworthies catalog, including our world-class bully sticks. To find your nearest retailer, visit our retail locator page, or contact our customer service team.

What is the Barkworthies Chew Meter?

Our exclusive chew meter depicts each product’s chew type and expected duration, allowing customers to make an informed decision on which chew is right for their dog. The chew meter is proudly displayed on the front of every bag.

Where else can I find your products?

We proudly partner with specialty pet stores and boutiques across America, as well as other ecommerce businesses. To find your nearest Barkworthies store, visit our store locator tool here.

How do I contact customer service?

Our customer service team is available Monday through Friday, 9AM-5PM EST. You can reach our team by calling 877-993-4257 or sending an email to info@barkworthies.com. Please do not hesitate to reach out if you have any questions or comments – we are here to help!

Do you offer coupons or samples?

We do run promotional sales on our website; however, we do not offer a sample program. We work to provide our customers with the greatest daily savings by competitively pricing our products as well.

Do you have any products for dogs with allergies?

Many of Barkworthies treats and chews are single-ingredient, or limited-ingredient, and are a wonderful compliment to a restricted ingredient diet. If you are having trouble finding an item that may work for your dog’s special needs, please feel free to reach out to our customer service department for a recommendation at info@barkworthies.com or call 877-993-4257

What makes Barkworthies superior?

Barkworthies’ catalog offers innovative treats and chews using the highest quality ingredients naturally sourced and cultivated from trusted suppliers around the world. Barkworthies products contain no artificial preservatives, flavors, or colors. By combining a high quality, natural product with unique design and flavor, our treats and chews truly are a superior choice for our steadfast companions.

Copyright © 2019 Barkworthies. All rights reserved.
5701 Eastport Boulevard, Henrico, VA 23231